Moving & Packing FAQ's

We know you have questions, and we have answers. Here are the most frequently asked questions:

General Storage FAQs

Port Orchard, WA Moving & Packing FAQ's

Moving Supplies FAQs

Storage Unit Billing FAQs

General Storage FAQs

What unit sizes do you offer?

Our unit sizes range from 5'x5' to 12'x30' and the ceilings are extra high so you can pack even more into your space. We offer heated units in most sizes.

Will I need to purchase a lock?

To keep your belongings as safe as possible, Sound Storage offers high-quality, high-security disc type locks designed especially for storage units.

Do you keep a key to my storage unit?

No - you are the only one who will have your key, so keep it in a safe place and remember where you put it.

Are your storage units heated and air-conditioned?

We offer heated units in most sizes at Sound Storage. These units are ideal for belongings or inventory that require extra protection from cold or moisture.

What's the difference between an indoor unit and an outdoor unit?

Indoor units are inside buildings, protected from the weather. Outdoor units are on the ground level and offer handy drive-up access for those that need to access most often.

Do you have handcarts or dollies I can use to help move in and out?

Yes, we have carts and dollies on hand and you're free to use them whenever you're at Sound Storage.

Do you offer outdoor storage for RVs, cars or boats?

Yes, but very limited. If we do not have units available, we'd be happy to help find outside storage for you. And keep in mind that our larger drive-up units are big enough to fit many cars and boats.

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When is my rent due?

Your rent is due on the 1st day of each month. We offer a grace period of 5 days. A late fee of $10 will be charged on the 6th day after your rent is due and a second late fee of $15 will be charged on the 15th day after your rent is due.

Can I rent my storage space by the month?

Yes, our rental contracts are month-to-month agreements - you don't need to sign a long-term lease.

If I sign a lease for six months or a year, do you offer a discount?

We offer many ways for individuals - including seniors - and businesses to save money. Check with your store manager to find out which plan is best for you. Remember that if you prepay your rent for one year, we'll give you the 13th month free. We also offer military discounts to those who are serving in the military.

Will you give me a refund if I move out in the middle of the month?

We will refund any prepaid rent beyond 1 month.

How much notice do you require when I move out?

Please give us at least 48 hours notice before you move out, and let us know when you have vacated your unit.

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When can I access my storage unit?

Your electronic gate code provides you access to your unit between 6 a.m. and 10 p.m. every day of the year. If you need extended access hours, just ask your manager.

Can anyone else have access to my storage unit?

Yes, but only if you specifically authorize them. You can authorize additional people to access your unit by asking them to sign the authorized access form. The manager can provide the details and the form.

What's the difference between access hours and office hours?

During access hours - between 6 a.m. and 10 p.m. - you can use your gate code to access your storage unit. During office hours, our manager is available to answer your questions, accept your rental payments and so on.

What if I lose my gate code or the key to my storage unit?

Call your Sound Storage manager during regular business hours, and he or she will be able to help you.

Will I need to insure the things I put into my storage unit?

Yes. You are responsible for the things you store at Sound Storage and we recommend that you carry insurnace. You may be covered under your homeowner's policy - check with your insurance agent to be sure.

What kind of documentation will I need to rent a storage unit?

You will need to provide a valid, government-issued form of identification such as a driver's license, state ID or passport.

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Moving Supplies FAQs

Can I still purchase packing supplies even if I don't rent storage at Sound Storage?

Yes, we offer top-quality packing supplies like boxes, tape, protective wrap and furniture covers. We're happy to sell our packing supplies to anyone who needs them. Order Moving Supplies.

Can I return any items for a refund?

Yes - just bring any unused or unopened items to Sound Storage within 30 days of purchase, and we'll give you a full refund.

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Storage Unit Billing FAQs

When is my rent due?

Rent is due the 1st of each month. We offer a grace period of 5 days. A late fee of $10 will be charged on the 6th day after your due date, and a second late fee of $15 will be charged on the 15th day after the due date.

How do I pay my monthly rent?

Sound Storage offers four convenient ways to pay:

  1. Choose AutoPay.
    Enroll online or at your Sound Storage location and we'll automatically debit your bank account or charge your VISA, MasterCard, Discover or American Express credit card for your monthly rent.
  2. Pay online at
    Register online at, then make online payments from your bank account or VISA, MasterCard, Discover or American Express credit card.
  3. Pay by mail.
    Mail your monthly payment to your Sound Storage location. Please include your storage unit number on your check or money order and make certain you mail it in time to arrive before the due date.
  4. Pay in person.
    You are welcome to pay your rent at your Sound Storage center with cash, check or credit card.

Storing isn't something most people do every day, but it is something we do at Sound Storage 24/7. So if you have any questions at all, we're always happy to answer them.

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